Order Information
All orders should either be mailed, faxed or phoned to your local rep or the RGE USA warehouse in Tennessee. Phone orders must be confirmed by a written order (please mark the purchase order "CONFIRMATION"). Customer service is not responsible for order discrepancies on orders which are not confirmed in writing. Please include the following specifications with your purchase order:

• Quantity
• Catalog Part Number
• Description
• Approximate Shipping date required
• Method of Transportation
• Complete Bill to and ship to address
• Purchase Order Number
• Signature of person placing the order
  
  Customer Service
  For general order information, production status, or delivery date of order, please contact RGE USA Customer Service at:
  
       RGE USA Customer Service Department
       RGE USA, Inc.
       365 Oliver Cromwell Road
       Newport, TN 37821
       Phone: (423) 625-4909
       Fax: (423) 625-0332
  
  Payment terms
  Standard terms are NET 30 DAYS. Accounts past due subject to a late payment charge of 1% of outstanding balance per month or fraction thereof.
  
  Prices
  All prices are F.O.B. Newport, TN unless otherwise confirmed in special quotation. We reserve the right to change the prices and specifications at any time without prior notice. With RGE USA's Tennessee manufacturing operations and their strategic alliances with their suppliers, we can offer you top quality products at very competitive prices.
  
  Credit
  All orders are subject to credit approval prior to being accepted and processed. You will be notified by fax or telephone of any order(s) not being processed due to credit limit, outstanding invoices, etc.
  
  Order Acknowledgement
  All orders are acknowledged by fax or mail. Please review our acknowledgement for accuracy upon receipt and immediately notify customer service of any corrections or discrepancies to avoid incorrect shipments.
  
  Changes and Cancellations
  All acknowledged orders are considered firm. Orders may not be changed or canceled without RGE USA's consent. RGE USA will consent to a charge or cancellation on an order only with an additional charge for all costs involved, if any, in making the charge. Any order canceled after shipment is subject to a 25% restocking charge.
  
  Shipment of Goods
  Shipments will be made "best way" unless carrier preference is indicated. RGE USA has contracts with major carriers for discounted rates and customers can take advantage of these discounts.
  
  Damages and Claims
  Merchandise is inspected and packaged in approved cartons before it leaves our warehouse. Should you receive any portion of the shipment in a damaged condition, either apparent or concealed, it is the duty of the consignee to accept the damaged goods and submit a claim with the delivering freight carrier to insure against loss. The freight carrier is responsible for the safe delivery of the goods from the time they accept the goods at our warehouse to the time of delivery.
  
  Returns
  If you desire to return an item(s) to the warehouse, please contact Customer Service to determine whether or not a valid reason exists for a return. Submit your invoice number relating to the merchandise in question. If Customer Service finds the reason to be within our guidelines, they will institute one or more of the following:
  
  1. Request an inspection by your local sales rep.
  2. Send a replacement part.
  3. Request item to be returned to the warehouse for repair and return or replacement. Customer Service will issue a RGA# (Return Goods Authorization Number). DO NOT return goods to the factory without a valid RGA, as these will be refused. DO NOT scrap goods without prior RGE USA approval.
  4. Returns for credit are subject to a 25% restocking fee to cover handling, inspecting and repacking in new cartons.
     
  All merchandise must be returned within 30 days of the issue date of the RGA to receive proper credit. All merchandise must be returned Freight Prepaid. Customer Service will issue credit including freight if Quality Control confirms that a factory responsible reason did exist as stated in the RGA. No deductions from payments to RGE USA may be made for returned merchandise until you are advised by RGE USA of the amount of credit due. No allowance shall be made for any outside labor for repairing our products without prior written approval.
  When authorization is received all merchandise returned must be properly packed in the original carton if possible or in a manner which avoids further damage. Discrepancies from this information listed in the RGA, missing parts, additional damage, signs of usage, may reduce the amount of credit given if any.
  
  Warranty
  RGE USA warrants its products to be free from defects in materials and workmanship under normal use and service for a minimum of 5 years on most products and 10 years on gas cylinders. At our option, we will repair, replace, or provide a refund for any products which are returned to our factory at RGE USA's disrection and upon examination prove to be defective.
  This warranty does not apply to damage in-transit or occasioned by accident, negligence, improper assembly, abuse, or alteration.
  RGE USA makes no other warranty, either expressed or implied, as to any matter whatsoever, including the products merchantability or its fitness for any particular use or purpose. Under no circumstances shall RGE USA be liable for accidental or consequential damages.