RGE Group ("RGE", “RGE Group”, "us", "we" or "our") and it’s subsidiaries are committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you submit personal information by completing a contact form for example, you can be assured that we will use your personal information only to support your continuing relationship with RGE.
The sections below detail how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, or when you respond to communications from us.
The type of information we may collect could include, your name, company name and postal address, telephone number and email address.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and services viewed. This helps us to better manage and develop our sites, to provide a more enjoyable experience in the future, and to help us develop and deliver better products and services.
How will we use your information?
Your details submitted to us via our websites enquiry forms, will only be used for the subject of that enquiry. They will not be used for marketing or any other purpose. The details you enter in the enquiry form are used to generate an email format to our Sales team. The Sales team will log your details against your enquiry to ensure you receive the best customer service available to you throughout your enquiry. We may use your details such as Email and Phone Number to contact you in response to your enquiry.
To update your marketing preferences please contact us and tell us what you want us to do, even if you have previously objected to receiving information by email for example, but would now like to change your mind and receive information.
When will we disclose your information to others?
We may only disclose information about you and contact details to trusted third parties when this is required for us to fulfil our contract with you, and with your consent. An example if this is when requiring printed material to be delivered direct from one of our trusted print partner direct to you or to your premises.
RGE will not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services ordered or used by you (as in the example above).
RGE may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Any social media posts or comments you send to us via social media will only be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
We are not responsible for this kind of sharing. You are responsible for ensuring that any comments you post comply with any relevant policy on acceptable use of those services.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We may keep limited details on our enquiry database for a reasonable period of time, subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at RGE Engineering Ltd, Bridge Works, The Avenue, Godmanchester, PE29 2AF, or at firstname.lastname@example.org any time to have the relevant RGE personnel obtain and send onto you details of the personal information we may hold about you.
Please quote your name, company name and company email address, along with brief details of what information you want a copy of. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
RGE recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. To this end we are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.
Please be aware that communications over the Internet, such as emails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. RGE cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.